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Terms and Conditions1. Introduction
These Terms and Conditions ("Terms") govern your use of our website and AI chatbot services ("Service"). By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.
The Service is owned and operated by PatPat Limited ("we," "us," or "our").
2. Definitions"Chatbot" refers to our AI-powered lead generation and customer service solution.
"Service" refers to our website and the Chatbot.
"User," "you," and "your" refers to individuals accessing or using the Service.
"Demo" refers to the demonstration of our Chatbot product offered to prospective clients.3. Service Description
We provide an AI-powered chatbot for lead generation and customer service automation. Our website offers information about this product and the ability to book a demonstration of its capabilities.
We are the owner and developer of the Chatbot, which utilizes advanced AI technology to engage with website visitors, answer queries, and facilitate lead generation.
4. Free Trial and Plans
We offer a 7-day free trial of our Chatbot service. After the trial period, customized subscription plans are available based on your specific requirements and usage needs. Pricing, payment terms, and specific features will be agreed upon separately and are not processed through the website.
5. Data Collection and Processing
5.1 Information Collection
The Chatbot collects information from interactions with users, including but not limited to conversation content, contact details, and usage patterns. Our detailed data collection practices are outlined in our Privacy Policy.
5.2 Data Retention
We store lead information and interaction data for a period of 12 months, after which it will be deleted unless otherwise required by law or requested by you.
5.3 Data Sharing
We do not share collected leads or user interaction data with third parties except as required to provide our Service or as required by law.
5.4 GDPR Compliance
For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR):We process personal data lawfully, fairly, and transparently.
We collect personal data for specified, explicit, and legitimate purposes.
We process personal data in a manner compatible with those purposes.
We keep personal data accurate and up to date.
We maintain personal data in a form that permits identification for no longer than necessary.
We process personal data securely, protecting against unauthorized or unlawful processing and accidental loss, destruction, or damage.5.5 Data Subject Rights
You have the right to:Access your personal data
Rectify inaccurate personal data
Erase your personal data in certain circumstances
Restrict or object to processing in certain circumstances
Data portability
Lodge a complaint with a supervisory authorityTo exercise these rights, please contact us at [email protected].
6. Demo Booking Terms
6.1 Booking Process
The demo booking service is facilitated through Calendly. To book a demo, you'll select an available date and time and provide your contact details. Following your booking, a representative will contact you to confirm the appointment. The demo will take place via Google Meet or Zoom.
6.2 Cancellation and Rescheduling
Demos can be cancelled or rescheduled via the link provided in the confirmation email you receive when booking. We appreciate as much advance notice as possible for any changes.
6.3 Attendance
While booking a demo creates no legal obligation, we request that you attend at the scheduled time or notify us if you're unable to do so. This courtesy helps us manage our resources efficiently.
7. Limitations of Liability
7.1 Service Availability
We strive to provide uninterrupted service, but we cannot guarantee that the Service will be available at all times. We are not liable for any downtime, service interruptions, or technical issues beyond our reasonable control.
7.2 AI Limitations
While our Chatbot employs advanced AI technology, it has inherent limitations. We do not guarantee that the Chatbot will:Always provide accurate or complete information
Be error-free or uninterrupted
Be suitable for your specific needs7.3 Liability Cap
To the maximum extent permitted by law, our total liability for any claims under these Terms, including for any implied warranties, is limited to the amount you paid us to use the Service or £100, whichever is greater.
7.4 Exclusion of Consequential Damages
To the maximum extent permitted by law, in no event will we be liable for any indirect, consequential, incidental, special or punitive damages, including loss of profits, revenue, data, or business opportunities.
8. User Conduct
When using our Service, you agree not to:Use the Service in any way that violates any applicable law or regulation
Harass, abuse, or harm another person
Impersonate another user or person
Use the Service for any illegal or unauthorized purpose
Attempt to decompile or reverse engineer any software contained on the Service
Attempt to probe, scan, or test the vulnerability of the Chatbot or circumvent security measures
Interfere with or disrupt the Service or servers or networks connected to the Service
Submit false or misleading information
Collect or track personal information of others
Spam, phish, pretext, spider, crawl, or scrape the Service
Use the Chatbot in a manner designed to artificially inflate usage statistics
Attempt to manipulate the Chatbot through prompt engineering to produce inappropriate responses9. Intellectual Property
9.1 Ownership
We own all rights, title, and interest in and to the Chatbot, website, and all intellectual property related to our Service, including all software, algorithms, user interfaces, trademarks, logos, and content created by the Chatbot.
9.2 Restrictions
You may not:Copy, modify, or create derivative works based on our Service
Reproduce, distribute, license, sell, or otherwise commercialize any portion of the Service
Remove any proprietary notices or labels from the Service
Use the Service for competitive analysis or to build similar products9.3 Feedback
If you provide feedback or suggestions about our Service, we may use this information without obligation to you.
10. Modifications to Terms
We reserve the right to modify these Terms at any time. If we make changes, we will provide notice by posting the updated Terms on our website. Your continued use of the Service after such notice constitutes your acceptance of the new Terms.
11. Termination
We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Service will cease immediately.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in the United Kingdom.
13. Contact Information
If you have any questions about these Terms, please contact us at [email protected].
Last updated: May 19, 2025